There can be no doubt the police service is facing a time of unprecedented pressure. With Chief Officers commenting almost weekly on the new demands the service is facing and the difficulties these present you might question whether demand on the police service of the future will be manageable?<\/p>\n\n\n\n
Recently Sir Bernard Hogan-Howe, the Commissioner of the Metropolitan Police, described how the police are guilty of saying, \u2018yes we can,\u2019 too much and how, when it comes to other agencies, \u201cwe have to make collaboration work or we\u2019ll be picking up the pieces from society\u2019s failings\u201d (Hogan-Howe 2015, p.26). Others, such as Sir Peter Fahy, the Chief Constable of Greater Manchester Police, have warned of a time when the police will only be able to provide a reactive, as opposed to preventative, service.<\/p>\n\n\n\n
In January of this year the College of Policing published its analysis of demand on the police service. Based on data gathered from across the country their research demonstrated how demand is not just increasing but is also changing, with increased pressures in respect of mental health, missing persons and other protective statutory requirements.<\/p>\n\n\n\n
What was interesting about this research was how little is known about preventing demand; \u201cthere is a limited amount of information on the amount of time the police spend undertaking problem solving \u2026 [on activities that allow] police to drive down crime\u201d (College of Policing 2015, p.12). According to the research we are becoming clearer on the increasing demands the police face and the time it consumes, but we\u2019re still unclear on the time invested in preventing the demand occurring in the first place. This leads me to pose the question, \u2018what priority is placed on officers to spend the time, which may take months or even years, to reduce the unprecedented demands faced by the police?\u2019<\/p>\n\n\n\n
To reduce demand on the police by children\u2019s homes, hospitals, care homes, and those tasked with the welfare of the more vulnerable in society, might just require a change in how the police service is viewed. Perhaps the problem isn\u2019t demand on the police, but on how society, its communities and individuals view the role of the police and other agencies. Through a generation of \u2018service provision\u2019 and catchy lines such as, \u2018You Said, We Did,\u2019 have we achieved nothing more than a situation where many in our communities consider the first stage in resolving their problems to be a phone call to the police? And to perpetuate that situation, have the police been guilty of saying, \u2018yes we can,\u2019 in response?<\/p>\n\n\n\n
I was at a PACT meeting recently where a neighbourhood sergeant gave an account of what his team had been doing over a three-month period. He described the demand they faced by just a few families with their disputes and the nuisance they caused to other members of the community.<\/p>\n\n\n\n
What struck me was the phrase he used to end his account, how, \u2018none of it was police related.\u2019 So if it wasn\u2019t police related then why were the police dealing with it? And what exactly was the \u2018it?\u2019 When I described this scenario to a senior officer recently he explained how in dealing with this demand in the here and now they had prevented more demand in future. I\u2019m not convinced.<\/p>\n\n\n\n
The problem here isn\u2019t demand; it\u2019s a culture of reliance built up through years of the police and other agencies consistently responding to incidents (or are they just events?) where individuals and communities have lost the ability to manage situations themselves. They call the police, the police say yes, and then find themselves entwined in a game of, \u2018touched you last.\u2019 Once embroiled in the \u2018event\u2019 police find themselves trapped as players in a game that shouldn\u2019t be theirs to play. Is this the \u2018invisible demand\u2019 that is the real cause of the police struggling to cope with austerity?<\/p>\n\n\n\n
While the demand described above starts with a non-police related event, there\u2019s another type of \u2018invisible demand,\u2019 where the police and\/or other agencies put solutions to problems in place that are the cause of further demand.<\/p>\n\n\n\n
Consider the sign pictured in this blog. Yes, it really does say, \u2018Games Prohibited,\u2019 and yes, there are several of them still displayed in residential communities. We use this sign as a demand related case study in our courses (on the Skills for Justice Awards<\/em> programme), where our delegates usually pose questions such as: \u2018What\u2019s the problem this sign is trying to solve?\u2019 \u2018Who put it up?\u2019 \u2018Why did they put it up?\u2019 and, \u2018how are you going to manage a caller who reports individuals breaching the sign\u2019s conditions?\u2019<\/p>\n\n\n\n Over 600 police and council officers across the country have gone through this exercise with the same questions being posed every time we run it. The answers they come up with follow a common theme:<\/p>\n\n\n\n The council, following consultation with police and other agencies, put up the signs. They are there to regulate the \u2018anti social behaviour\u2019 committed while people (mostly young) play ball games and if a call comes in (mostly to the police) we\u2019ll have to record and deal with it.<\/p>\n\n\n\n What follows next is an exercise where we play out a report complaining of a \u2018breach of the sign\u2019 from a member of the public all the way to a police officer, PCSO or council officer visiting the caller. The smallest number of people the report has \u2018touched\u2019 in a new game of \u2018touched you last\u2019 as it goes from call taker to officer attending is seven and the most, thirteen. Invariably the exercise ends with the attending officer telling the caller, \u2018there\u2019s nothing we can do to enforce the sign.\u2019<\/p>\n\n\n\n Sometimes we add a layer of complexity to the report with the caller stating how the behaviour behind the breach of the sign is causing them to feel vulnerable and at risk (or are callers just getting better at playing word games to press the right police buttons?). This scenario invariably leads to promises of additional patrols, providing words of advice to those involved and invariably a neighbour dispute as, \u2018they got the police onto our kids!\u2019 More demand, the type that grows and evolves as more players (neighbours, highways, housing, council, councillors) get involved in the game.<\/p>\n\n\n\n But just whose problem is this (I know, we don\u2019t even know what the problem is)? Police? Housing? Council? Highways? Who should be managing the demand caused by this sign? The obvious conclusion is the agency who put it up should be responsible for \u2018policing\u2019 it? The end result is always the same; the message on the sign can\u2019t be enforced, which leads to frustration from the community who expect services to provide workable solutions.<\/p>\n\n\n\n Recently I heard about a Community Trigger activation (where dissatisfied victims of \u2018ASB\u2019 can hold services to account if they\u2019re not happy with the service provided) over a \u2018No Ball Games\u2019 sign not being enforced. The council \/ police solution was to take the sign down. However, residents have been left scratching their heads \u2013 who is going to deal with the behaviour now the sign has been taken down?<\/p>\n\n\n\n Through the adoption of \u2018yes we can\u2019 have we created a society that will continue to create more and more \u2018invisible demand\u2019 for the police and other services? Where demand is perpetuated by services that keep answering calls for service because they can\u2019t say no and where the solutions to problems within communities from the police and other services do nothing more than create further demand?<\/p>\n\n\n\n While the police may not be able to reduce the demand from issues concerning mental health and such like, could they better tackle the \u2018invisible demand?\u2019 There is an argument that individuals and communities are better equipped to manage disputes and problems within neighbourhoods. After all, don\u2019t they have more of an incentive to resolve issues that concern them directly? However, instead of a \u2018yes we can\u2019 approach, the other extreme of, \u2018no, that\u2019s not our role,\u2019 might be counter productive in respect of confidence in the police. The initially more difficult to manage answer will be, \u2018we can\u2019t deal with that for you, but we can support you in providing the skills to find your own solutions.\u2019<\/p>\n\n\n\n Tackling loan sharks, organised crime gangs, drug dealers, sexual exploitation and other forms of specialist demand is the easy bit when it comes to demand, the police already have a recipe that works and can be improved on.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" There can be no doubt the police service is facing a time of unprecedented pressure. 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